Exchanges

Please read this information carefully as it contains important details about your order

At House of WIGS our primary focus is customer satisfaction and high quality hair. We will do our absolute best to ensure your order matches your exact expectations. Please remember that our hair is 100% virgin human hair or raw virgin human hair and some individual wigs have been customized and/or colored so slight variations may be present.

 

Returns 

We do not allow Refunds

We accept exchange(s) of wigs maintained in their original condition within 7 calendar days for ONLINE  purchases of original purchase date. Any request after 7 calendar days of purchase will not be honored.

We accept exchange(s) of wigs maintained in their original condition within 3 calendar days for IN STORE  purchases of original purchase date. Any request after 3 calendar days of purchase will not be honored.

All exchanges may be subject to a 20% restocking fee.

All hair orders are inspected before shipping.

At the time when you are in initial possession of your wig, we require that you use a wig cap (included) to try on your wig for fitting purposes. Keep the unit in its original condition and all original packaging in place.  

If the lace has been cut and/or the hair has been combed, brushed, washed, colored, cut, installed or alternated in any way, we cannot accept an exchange. If your wig does not fit as expected and you have no experience with cutting ear tabs please keep the exchange policy in mind.

Please return all items included in your order in your return. To complete your exchange, we require a original receipt or proof of purchase.

*All accessories are final sale. We do not accept exchanges or refunds.


To return your product, you will need to email customerservice@thehouseofwigs.com

 

Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. We will issue an electronic store credit to the amount of the purchase minus any restocking fee necessary. 

 

Shipping 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Custom Made or Custom Ordered Items:

Cancellations/Returns - Each custom product is made specifically to your specifications and as a result, your orders can't be modified, cancelled or returned. No returns or exchanges can be accepted on Items that are custom made, ordered,  custom produced, including custom size, custom color, custom design or request.

Color Matching- We will do our absolute best to ensure your order matches your exact expectations.  We cannot guarantee that the color of the wig you order will be an exact match of submitted photos or request. Please remember each wig is hand colored and thus not done by a machine so there will be variations. 

Product Specifications- On the custom order review page, you will have a chance to review your design choices for the specifications of your wig order and contact us to make changes before you purchase. This is very important because a customized product cannot be returned and your purchase is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase.If you want to make a correction or just change things up, you can do so before you purchase by contacting us at customerservice@thehouseofwigs.com. Once you are satisfied, remember to review your changes carefully.

Delivery- You will receive an estimated time frame of when you should receive your wig. We will do our very best to delivery all orders within such time frame however  when there is delay in delivery of any goods, the Buyer is NOT entitled to claim any damages. We cannot guarantee the arrival time of your order. Please make your order in advance to avoid issues with deadlines and special dates. We ship all luxury wig orders with 2 - 3 day shipment to help get your order to you as quickly as possible. 

 

Sale & Discounted Products

Exchanges or store credit is not permitted on discounted products and items purchased on sale. Any purchases made using a promotional code or any other discounting method provided may be exchanged within 7 calendar days from the date of purchase.  Returns or exchanges for any prize or promotional giveaways are not permitted.


Additional non-returnable items:

  • Gift cards  
  • Specfic health and personal care items